Scammers impersonating Alliant Energy employees online, over the phone and in person can lead to trouble.
We will never:
- Ask you to purchase prepaid credit cards to avoid disconnection
- Ask for payment or personal information over email
- Ask for money when we visit a residence or business
We will always:
- Be able to confirm your account address, current bill amount and balance due over the phone
- Provide past due notification in writing before service is shut off
Our vehicles are typically white with the Alliant Energy logo displayed on both sides.
Beware of disconnection threat scams
A scam occurring in our service area and across the country uses the threat of service disconnection to convince customers to purchase prepaid credit cards (or Green Dot cards) and provide that information over the phone. Other scams request payment by email. They sometimes threaten to disconnect service in the next hour or two.
If you receive a call like this, hang up and call us! Alliant Energy’s official phone number is 1-800-ALLIANT (800-255-4268). Some scammers may provide a different phone number that spoofs our answering system. 1-800-ALLIANT is the only number to call.
We will not ask you to purchase prepaid credit cards, and we don’t ask for payment over email. We have several safe and convenient payment options listed at alliantenergy.com/paymentoptions.
On the phone
When our service representatives request payment on a delinquent bill, we ask customers to use secure payment processes. If someone calls about your Alliant Energy bill payment, take out your most recent Alliant Energy bill, and ask the caller to tell you the account number and the amount due. You can also ask the caller to provide the account address, current bill amount and past due balance.
If the caller cannot provide that information, it isn’t us. If you’re not sure who the caller is, hang up and call us at 1-800-ALLIANT (800-255-4268). When you call Alliant Energy, our employees will always be able to provide account information and the exact balance due. When customers are behind on payment, we provide past due notification in writing before service is shut off for nonpayment.
Our representatives will never ask a customer for money when they visit a residence.
Alliant Energy employees carry badges with photo identification that includes the employee’s name and the company’s name and logo.
Alliant Energy employees typically drive a white vehicle with the Alliant Energy logo displayed on both sides.
Call us at 1-800-ALLIANT (800-255-4268) if you have questions about the identity of anyone representing Alliant Energy.
Alliant Energy will not ask for payment or personal information via email.
Scammers posing as Alliant Energy recruiters are posting jobs on websites and conducting online interviews. Victims of these scams are being asked for personal details, banking information and/or money.
We do advertise our positions on various websites, but Alliant Energy will never ask you to apply for a job anywhere except on our Careers website: alliantenergy.com/careers.
Aviso sobre estafas
Queremos que usted este alerta sobre estafas que al parecer estan dirigidas a nuestros clientes que hablan español. Usando la amenaza de desconectar el servicio, los estafadores los convencen a los clientes de compren tarjetas de crédito prepagadas y de que les den informacion. Otras estafas solicitan el pago por correo electrónico. Nosotros no solicitamos pagos de nuestros clientes a través del teléfono ni tampoco pedimos pago por correo electrónico.
Si usted recibe una llamada que parece sospechosa, cuelgue inmediatamente y llamenos. El número de teléfono oficial de Alliant Energy es 1-800-ALLIANT (800-255-4268). Algunos estafadores proveen otro número que imita nuestro sistema de recepción de llamadas. 1-800-ALLIANT es el único número que usted debe usar para contactarnos. Tenemos muchas opciones de pago que son convenientes y seguras. Busque estas opciones en alliantenergy.com/paymentoptions o llamenos.