- Assess damage and make it safe
We determine how widespread the outage is and which communities are impacted. Then we know which crews, trucks and equipment we’ll need to fix it. Our first priority is to send crews to take care of downed wires and ask local authorities to block dangerous streets to keep the public safe. - Repair transmission lines
The transmission system is the backbone of the electric grid. These high-voltage lines carry electricity from power generation sources to local substations. We coordinate with the transmission company to address any damage to transmission lines. - Repair substations
Substations take the electricity from transmission lines and reduce the voltage. We must address problems at substations before we can restore power. - Repair primary lines and restore power to emergency services
Primary lines take electricity from the substation and carry it throughout your city. Once we restore primary lines, we restore power to emergency and essential services like hospitals, police stations, fire departments and water facilities. - Restore power to secondary lines
Now we restore the secondary lines that bring electricity to your neighborhood. These lines may be visible alongside the road or buried underground. - Restore power to service lines
This is the last and longest step. Service lines receive power from secondary lines through a transformer, then connect to your individual home or business.
When this process is complete, your home or business may still be without power. For customers with backup generation, make sure you have the proper disconnect switch. Otherwise, it means there is damage to your home's electrical system. You will need to contact a licensed electrician.