IT text notifications information

This policy applies to Alliant Energy IT employees and contract vendors only. We respect your privacy and are committed to protecting your personal information.

Information we collect
When you opt in to receive text notifications, we may collect:

• Your mobile phone number
• Message delivery and response information

How we use your information
We use your information only to notify you of major IT Incidents and outages based on your notification preferences within our IT ticketing system.

Information sharing
We do not sell, rent or share your mobile number with third parties, nor will your information be used for any marketing purposes. Your information may be shared only with service providers who help deliver text messages, and only as necessary to provide this service.

Message frequency and costs
Message frequency varies. Standard message and data rates may apply based on your mobile carrier and plan.

Opt‑out
You may opt out of text notifications at any time by replying STOP to any message. You may reply HELP for additional information. You may also turn off SMS notifications within the IT Ticketing system directly.

Data retention and security
We retain your information only as long as needed to provide text notifications and take reasonable measures to protect it from unauthorized access.

Changes to this policy
We may update this policy from time to time. Any changes will be communicated as appropriate.

Contact us
If you have questions about this policy or our text notifications, please contact us at [email protected] or call (608) 458-4357 or (888) 703-4357.

This applies to Alliant Energy IT employees and contract vendors only.

• IT Text Notifications – used to provide IT on-call staff text notifications regarding Major Incidents and outages.
• You can cancel the SMS service at any time. Just reply “STOP” to the text message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program you can reply with the keyword “HELP”. You can also email [email protected], or call (608) 458-4357 or (888) 703-4357.
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for any messages sent to you from us and to us from you. Messages received will be based on your notification preferences set within the ticketing system. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• If you have any questions regarding privacy, please read the privacy policy elsewhere on this page.