A participating subscriber, who is paid in full, can cancel their subscription and receive a refund of a pro-rata share of the upfront subscription fee for only the following conditions:
- The subscriber is moving or relocating outside Alliant Energy’s service territory,
- The subscriber ceasing to be a customer of Alliant Energy for other reasons, or
- For reasons outside the control of the subscriber (referred to as a force majeure event in the terms and conditions).
The solar project is a self-funded community program. The upfront subscription fees are used to pay for the solar garden’s land, installation, operating costs, and marketing. For this reason, cancellations are limited to established situations.
Subscribers who do not meet the cancellation criteria will not be able to receive a refund.
The original subscriber must notify Alliant Energy within 90 days of no longer being a customer to their original address, as described in the community solar terms and conditions. After 90 days, a subscriber’s Community Solar contract will be considered canceled and not eligible for a refund of the pro-rata share.