Arrears Management Program (Wisconsin)

Get back on track

Falling behind on payments is stressful and it can be hard to catch up.

The Arrears Management Program reduces your past-due (arrears) balance without added hardship ─ making it easier to get back on track.

You can bring your past-due balance to $0 in just 12 months without making a payment toward it just by paying your current monthly bills on time.

How does the program work?

We’ll forgive 25% of your account balance.

  • At the time of enrollment, we automatically forgive 25% of your account balance.
  • Example: If your past-due balance was $500, we automatically forgive $125 and your remaining balance is $375.

Your remaining balance is added to the program.

  • The remaining 75% of your account balance is added to the program.

A portion of your balance will be forgiven each month you make an on-time bill payment.

  • Each time you pay your current monthly bill, we forgive 1/12 of the remaining past-due balance.
  • Example: If your remaining past-due balance is $375, we deduct $31.25 from your balance each month you make your current monthly bill payment on time.

Your arrears balance will be paid off in 12 months.

  • If you continue to make on-time monthly payments for twelve months, your account balance will be paid in full.

Can I be removed from the program?

If you miss two consecutive current monthly payments, you will be removed from the program automatically and your remaining account balance will be due.

How did I qualify?

We added you to the program because we identified you as a Low-Income Home Energy Assistance Program (LIHEAP) customer with a qualifying past-due balance.


Call the Customer Service Center at 1-800-ALLIANT (800-255-4268).

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