What kind of notifications can I get?
You can receive account notifications by email, text or phone.
Outage alerts
We’ll notify you when the power goes out and when it comes back on.
Billing and payment notifications
We’ll let you know when your:
- Bill is due.
- Payment has been received.
High usage alerts
You know that little alert on your smartphone, that says you’re getting close on your monthly data? You can do that with your energy use, too!
How do I set up notifications?
Step 1: Enroll in My Account.
Step 2: Set up notification preferences (expand instructions below.)
Step 3: Set up usage alerts (expand instructions below.)
How to set your notification preferences
Log into My Account and select Notifications. Then, select Set Notification Preference at the top right corner.
Check or uncheck the different types of notifications.
Note: Because of their importance, billing and outage email notifications are required.
How to set up usage alerts
Step 1. Know your “normal.”
Log in to My Account and select the Usage tab at the top. You’ll see a chart of your usage over the past year. Use this info to understand what your “normal” usage is … either overall or for this time of year.
Step 2. Calculate your alert amount.
Looking to make energy-saving changes? Take your average kWh usage and subtract 5%, 10% or 15%. The energy-savings goal is up to you!
Just want to maintain? Use the Billing Period Average above the chart. Or, base your number on the amount you used this month last year.
Step 3. Set up alerts.
In the Usage tab in My Account, click Set Usage Alert at the top right.
Check the box and enter the number you just determined in step 2. Click Save.
Step 4. Choose how to receive your alert.
Now, click on the My Profile tab. On the left, click Notification Preferences. You’ll see High Usage Alerts at the bottom of the list. Indicate how you’d like to receive alerts: Text, Email, or Voice.
How do I know what amount to set my alerts at?
Here are some tips for choosing the right alert amount for you.
1. Know your “normal.” Use My Account to get a sense of your average usage.
Log in to My Account and select the Usage tab at the top. You’ll see a chart of your usage over the past year.
- Hover over the months to get a sense of your usage. Or, look at the Billing Period Average above the chart.
- Since your use changes with the seasons, check how much you used this time last year.
2. Calculate your alert amount.
Looking to make energy-saving changes? Take your normal kWh usage and subtract 5%, 10% or 15%. The energy-savings goal is up to you!
Just want to maintain? Use the Billing Period Average above the chart. Or, base your number on the amount you used this month last year.
Shoot! I hit my limit. What happens now?
Don’t worry, you won’t get shut off for hitting your limit! But, it may be time for a family talk about energy-saving behaviors. See our best tips for saving energy.Frequently asked questions
