Account notifications

1. Log into My Account. (Not enrolled in My Account? Enroll today.)
2. Select My Profile.
3. Select Set Notification Preferences.

Step 1. Figure out what's “normal for you.”

1. Log in to My Account. (Not enrolled in My Account? Enroll today.)
2. Select the Usage tab at the top.
3. Select Usage Overview. You’ll see a chart of your usage over the past year. Use this to understand what your normal usage is, both overall and at different times of year.
4. Determine a usage number of kilowatt-hours or therms you'd like to trigger a notification if you reach it.

Step 2. Calculate your alert amount.

Looking to make energy-saving changes? Take your average kWh usage and subtract 5%, 10% or 15%. The energy-savings goal is up to you.

Just want to maintain? Use the Billing Period Average above the chart. Or, base your number on the amount you used this month last year.

Step 3. Set up alerts.

1. In the My Profile tab in My Account, click Notification Preferences.
2. Select High Usage on and off button to set up alerts.
3. Check the kilowatt-hours or therms box and enter the number you determined in Step 2.
4. Click Save.

Step 4. Choose how to receive alerts.

1. In the same area as Set up alerts, indicate how you'd like to receive alerts: Text, Email, or Voice.
2. Enter phone number and email.

Shoot! I hit my limit. What happens now?

1. Log into My Account.
2. Click Notification Preferences in the menu on the left.
3. Update the email address associated with Billing. 

Try the following:

• Check your spam or junk folder.
• Add [email protected] to your safe sender list.
• Check that your preferred email address is entered in the following locations:
  1. User Profile Email. Click on the small blue person icon in the top right corner. Choose Change Profile Email. 
  2. Notifications Preferences. Select My Profile from the menu at the top, then click Set Notification Preferences at the top right. Make sure the email addresses displayed are correct. 
  3. My Profile. Go to My Profile and update your email address under Customer Information.

We send some notifications to all customers who have shared their email address with us. These automatic notices are:

• Bill ready
• Payment reminder
• Payment past due
• Disconnect notices
• Budget Billing change
• Payment declined
• Outage

1. Start by setting up an alert.
2. Select Usage from the top menu.
3. Click Set Usage Alert on the top right.
4. Go to My Profile.
5. Select Notification Preferences.
6. Add or edit your email in the High Usage section.

You can set notification preferences for up to five different email addresses.

To add multiple emails for notifications:

1. Log into My Account.
2. Select My Profile.
3. Select Notification Preferences.
4. To add a new email, text or voice notification, click on the + sign on the right-hand side.

Our goal is to reply within two businesses days. Please check your notifications within My Account to view the reply.