Account notifications

1. Log into My Account. (Not enrolled in My Account? Enroll today.)
2. Select My Profile.
3. Select Set Notification Preferences.

Step 1. Figure out what's “normal for you.”

1. Log in to My Account. (Not enrolled in My Account? Enroll today.)
2. Select the Usage tab at the top.
3. Select Usage Overview. You’ll see a chart of your usage over the past year. Use this to understand what your normal usage is, both overall and at different times of year.
4. Determine a usage number of kilowatt-hours or therms you'd like to trigger a notification if you reach it.

Step 2. Calculate your alert amount.

Looking to make energy-saving changes? Take your average kWh usage and subtract 5%, 10% or 15%. The energy-savings goal is up to you.

Just want to maintain? Use the Billing Period Average above the chart. Or, base your number on the amount you used this month last year.

Step 3. Set up alerts.

1. In the My Profile tab in My Account, click Notification Preferences.
2. Select High Usage on and off button to set up alerts.
3. Check the kilowatt-hours or therms box and enter the number you determined in Step 2.
4. Click Save.

Step 4. Choose how to receive alerts.

1. In the same area as Set up alerts, indicate how you'd like to receive alerts: Text, Email, or Voice.
2. Enter phone number and email.

Shoot! I hit my limit. What happens now?