PSCW approves Alliant Energy’s Wisconsin Arrears Management Program

December 23, 2020

The Public Service Commission of Wisconsin (PSCW) has issued a written order approving Alliant Energy’s Arrears Management Program as a one-year pilot project. This approval means Alliant Energy has a new way to provide help to customers that need it the most.

The program is designed to provide financial assistance to residential customers who are living at or below poverty level and have accrued substantial past due account balances. It’s just one more way Alliant Energy is supporting customers during difficult times caused by the COVID-19 public health emergency.
Low-Income Home Energy Assistance Program (LIHEAP) customers with a qualifying past-due balance are eligible for the company’s Arrears Management Program. These customers can get caught up on their past-due balances in a year just by paying their current monthly bills on time.
Customers that meet program criteria will be automatically enrolled and will receive a letter explaining how it works. Alliant Energy will also be making additional outreach efforts, including phone calls and emails, to help ensure customers are informed of their enrollment and of the program’s benefits.

With the final go ahead in place, the company is working to fully implement the Arrears Management Program sometime in February
Today’s approval follows a request Alliant Energy submitted to the PSCW in October proposing the creation of an Arrears Management Program. Alliant Energy’s purpose is to serve customers and build strong communities. The power of that purpose goes beyond what is said – it’s about what is done. How the company delivers on its purpose reflects Alliant Energy’s broader responsibility – to its customers and the communities it serves.