Emergency? Call 1-800-ALLIANT (800-255-4268)

Emergency Responders and Natural Gas Safety


You can better protect your own life and the lives of those you serve if you understand how to respond to an electric or natural gas-related emergency.

Alliant Energy is dedicated to keeping all members of the community safe through education, training and awareness. The following training opportunities will complement your department’s current training efforts.

  1. Online Training: Responding to Utility Emergencies is an effective interactive online training application on how to handle a natural gas emergency. The training is trackable, which allows responders to take a test and receive a certificate upon completion.
  2. Public Safety Presentation: Alliant Energy offers natural gas and electric public safety presentations. These are provided at no cost to the communities in which we are privileged to serve natural gas and/or electricity. You can request further information or schedule a presentation for your staff by emailing customercare@alliantenergy.com or by calling Alliant Energy at 1-800-255-4268. We ask that you schedule a presentation no less than four weeks before your desired meeting date.
  3. DVD: "Recognizing and Avoiding the Hazards" is a video training tool intended to demonstrate the correct actions first responders can take to protect themselves and the public when responding to natural gas emergencies. You can request the training DVD by completing the request form.

It is extremely important you notify Alliant Energy in the event of a natural gas or electric emergency call! We have specialized knowledge, expertise, tools and equipment. We can help you stay safe around unforeseen natural gas or electric hazards. Alliant Energy is available 24 hours a day to provide assistance during emergencies.

Reference Articles

Natural gas emergencies present unique challenges to firefighters [PDF]
It's important to follow some basic guidelines when responding to calls. This article will focus on how to deal with natural gas that is escaping or burning outdoors.

Fire and electricity: Proper response critical to safety [PDF]
As a firefighter, you are often called to accident scenes or building fires that involve electricity. If you are aware of the hazards and know how to respond appropriately, you can protect yourself and the public from being injured or killed.

Emergency Responder Handbook [PDF]
A guide for emergency responders who confront fires and other emergencies which involve natural gas or electricity.

Keep your community safe – Be prepared for natural gas emergencies [PDF]
The proper response is key to protecting yourself and the public.

Integrity Management [PDF]
Our Integrity Management Program provides a process for inspecting and assessing the condition of Alliant Energy-owned natural gas pipelines and establishing a maintenance program based on best industry practices.

Additional Online Resources

Are you also a natural gas customer? If you have natural gas service at your home, don’t forget to learn how to use natural gas safely, no matter where you are.