Account Alerts Terms & Conditions

Alliant Energy Corporation (“Alliant Energy”) offers a notification messaging service that allows you to receive electrical outage and billing updates from Alliant Energy through text messages, emails or automated voice calls.

Please read these terms and conditions carefully. By accessing or using our notification messaging service, you agree to be bound by the Alliant Energy Website Terms of Use and Privacy Policy. If you do not agree to these terms, do not access or use this service.

Alliant Energy reserves the right to change or modify these terms and conditions, at any time and in its sole discretion. If we make changes to these terms and conditions, we will provide notice of such changes, such as by sending an email, posting a notice on our website www.alliantenergy.com (the “Site”) and/or by posting the revised terms and conditions to the Site and updating the “Last Updated” date above. Your continued use of the notification messaging service will confirm your acceptance of the revised terms and conditions.

If you have registered to receive notification messages on your phone, you agree to promptly notify Alliant Energy of any changes to your phone number, as applicable, and update your account at the Site to reflect this change.

The delivery of the notifications are subject to the terms and conditions of your Internet service provider or mobile carrier. You also agree to the following as it pertains to specific usage of the notification messaging service, in addition to all other terms, agreements, and policies that apply to the other services your receive from Alliant Energy.

Text messaging terms and conditions

Usage

You acknowledge that text messages are distributed via third-party mobile network providers and therefore Alliant Energy cannot control certain factors relating to message delivery. Depending on your mobile service provider, it may not be possible to transmit the text message to you successfully. Wireless carriers are not liable for delayed or undelivered messages. Alliant Energy does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures, including any lost, late or incomplete messages.

Message notifications may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent messages may not be received in a timely manner and that your wireless carrier does not guarantee that messages will be delivered.

Our service status notification service will send you electrical outage alerts and/or payment reminders and/or payment status updates. Text messaging is not available in all countries. As of the Last Update date above, we are able to deliver text messages to the following mobile phone carriers:

  • Carriers: Alaska Communications Systems (ACS), Alltel, Appalachian Wireless (EKN), AT&T, Bluegrass Cellular, Boost Mobile, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Sprint, T-Mobile, Thumb Cellular, U.S. Cellular, Union Wireless, United Wireless, Verizon Wireless, Viaero Wireless, Virgin Mobile. and West Central (WCC or 5 Star Wireless).

Standard text messaging and data rates may apply. Text messaging frequency varies based on customer preferences and the status of your service.

Register mobile device: To opt in to Alliant Energy's text messaging notification service, text “REG” to 255255 from your mobile device or visit the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. You will be asked to confirm account information for verification purposes. A confirmation will be sent to you.

Subscribe: To receive electrical outage alerts, payment reminders, or payment status updates on your previously registered mobile device, text “SUB” to 255255 from your mobile device or visit the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. You will be asked to confirm account information for verification purposes.

Balance Inquiry: You may request your account balance by texting “BAL” to 255255 from your mobile device.

Cancel: You may opt out of receiving text notifications by texting "STOP" to 255255 from your mobile device or by updating your notification preferences in the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. For help, call 1-800-ALLIANT.

Payment: You may choose to pay your bill by texting “PAY” to 255255 from your mobile device. You will be asked to confirm account information for verification purposes.

Pause: You may temporarily discontinue your participation in the text notification service by texting "PAUSE" to 255255 from your mobile device, or by updating your notification preferences in the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. For help, call 1-800-ALLIANT.

Resume Service: If you have temporarily discontinued your participation in the text notification service you may resume the service by texting "RESUME" to 255255 from your mobile device, or by updating your notification preferences in the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. For help, call 1-800-ALLIANT.

Report Outage: You may report an outage of your Alliant Energy electrical service by texting "OUT" to 255255 from your mobile device, or by reporting through www.alliantenergy.com or the Alliant Energy mobile app. For help, call 1-800-ALLIANT.

Check Outage Status: You may check the status of an electrical power outage at your account address(es) by texting "STAT" to 255255 from your mobile device. For help, call 1-800-ALLIANT.

If, at any time, you forget what keywords are supported, just text “HELP” to 255255 for help. We will respond with several keywords supported by our service. You may also call 1-800-ALLIANT.

Text message troubleshooting

If you are not receiving messages from Alliant Energy please ensure that text messaging is not disabled on your phone. You may also contact Alliant Energy for assistance at 1-800-ALLIANT.

Fees

Alliant Energy does not charge a fee for text messaging service. While we do not charge for this service, we are not responsible for any charges from a person's service provider that may result from our providing this service. It is the user's responsibility to check with their individual carrier, as standard messaging and data rates may apply. These would be charged by, and be payable by you to, your phone service provider. Alliant Energy assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.

Mobile Application

When you download and install the Alliant Energy mobile application (“Application”) from the appropriate application store for your mobile device, you may elect to receive push notifications or other types of messages directly sent to you outside or inside the Application (collectively, "Push Messages"). You may control the Push Messages in your device’s or the Application’s settings. Your carrier may charge standard messaging, data and other fees for use of Push Messages, and these fees may appear on your mobile bill or be deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Push Messages and certain Push Messages may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues. You may discontinue Push Messages in your device’s or the Application’s settings or by deleting the Application. We may collect information related to your use of Push Messages.

Email terms and conditions

Opt-in: To opt in to Alliant Energy's email notification service, provide your email address in the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. You will be asked to confirm account information and email ownership for verification purposes. A confirmation will be sent to you.

The emails will be sent pursuant to the email terms and conditions set forth in the My Account terms & conditions.

Voice call terms and conditions

Usage

You acknowledge that phone calls are distributed via third-party telephone network providers (including mobile networks if you are using a mobile phone) and therefore Alliant Energy cannot control certain factors relating to call completion. Depending on your service provider, it may not be possible to successfully call you. Wireless and landline carriers are not liable for uncompleted calls. Alliant Energy does not claim or guarantee availability or performance of this service, including liability for call delays or failures, including any lost, late or incomplete calls. Alliant Energy is not liable for any delays in the receipt of a phone call to you, as its delivery is subject to effective transmission from your mobile or landline telephone service provider.

Phone call notifications may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent calls may not be received in a timely manner and that your wireless carrier does not guarantee that calls will be delivered.

The number of calls will vary per customer.

Phone notifications may not be available on all carriers. Please contact your carrier to confirm participation.

Opt-in: To opt in to Alliant Energy's voice notification service for outages, visit the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app. You will be asked to confirm account information for verification purposes. A confirmation will be sent to you.

Opt-out: If you no longer want to receive phone call notifications, you can unsubscribe by changing your notification preferences in the Preference Center on www.alliantenergy.com or the Alliant Energy mobile app.

Fees for Notification Messaging Services

Alliant Energy does not charge a fee for this notification service. While we do not charge for this service, we are not responsible for any charges from a person's service provider that may result from our providing this service. It is the user's responsibility to check with their individual carrier, as standard messaging and data rates may apply. These would be charged by, and be payable by you to, your phone service provider. Alliant Energy assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.