COVID-19 resource page for Alliant Energy customers
We understand the concern and uncertainty our customers may be experiencing surrounding the coronavirus (COVID-19). At Alliant Energy, safety is a core value. The health and well-being of our customers, employees and communities is our top priority. Protecting our workforce ensures we can continue serving our customers and provide the reliable service they count on.
Latest update
Alliant Energy is temporarily suspending disconnections for all of Iowa and Wisconsin customers during this public health emergency. In the midst of all the uncertainty surrounding the coronavirus, worrying about continued access to utility service should not be anyone’s top concern.
Customer Communications
Read our latest news and announcements.
- March 25 - A letter to Alliant Energy customers about what we are doing during this health crisis
- March 18 – Alliant Energy temporarily suspends disconnects for non-payment; intends to waive late fees
- March 13 – A letter to Alliant Energy customers about COVID-19 safeguards and preparations
Community Support
Alliant Energy wants to assure the well-being of customers, employees and communities.
- April 2 - Alliant Energy partners with Iowa State to create face shields for hospitals
- March 26 - Alliant Energy donates total of $42,500 to several United Way organizations
- March 18 – Alliant energy donates $100,000 to COVID-19 relief efforts
Health Resources
Stay informed with the latest precautions advised by government health officials.EEI Statement
All EEI (Edison Electric Institute) companies are suspending electricity disconnects for non-payment nationwide.
Read more
My Account
This situation may create financial stress and difficulty for some customers. We’re encouraging them to set up payment plans based on their ability to pay. This can be done on our new My Account site.
Safety, security and saving energy
Energy saving tips
Many customers are spending more time at home and significantly increasing their energy usage. Here are some tips to save energy.
Staying cyber-secure
Cyberattackers never miss an opportunity to strike, and the coronavirus has given them new ways to hook victims. It’s important to pay extra attention to your emails. Don’t assume positive intent to avoid getting hooked.
Also be careful with apps and other online resources that claim to provide information about the coronavirus. There have been reports of malicious apps and interactive maps that install malware on your computer or phone when using them.