Powering through, together
COVID-19 resources for our customers, communities
We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19). As an essential service, we remain focused on all activities that continue to provide safe and reliable energy to our customers and communities.
At Alliant Energy, safety is a core value. And with that, the health and well-being of our customers, employees and communities is our top priority. Protecting our workforce ensures we can continue serving our customers and provide the reliable service you count on. We have activated our pandemic response plans and continue monitoring new information from state and federal governments, the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC).
Below you will find links to resources to help you navigate this uncertain time, as well as information highlighting our work to support the communities we serve through innovative partnerships and charitable giving.
As we have done for more than 100 years, our team will be working around the clock to deliver the energy you and your neighbors count on.
Together, we will power through this.
Latest updates
Alliant Energy is temporarily suspending disconnections for all of Iowa and Wisconsin customers during this public health emergency. In the midst of all the uncertainty surrounding the coronavirus, worrying about continued access to utility service should not be anyone’s top concern.
- May 5 – Alliant Energy Foundation donates $70,000 on Giving Tuesday Now
- April 23 – Alliant Energy donates $10,000 to Horizons Meals on Wheels
- April 9 – Alliant Energy gives $2 million to Hometown Care Energy Fund
- April 2 – Alliant Energy partners with Iowa State to create face shields for hospitals
- March 26 – Alliant Energy donates total of $42,500 to several United Way organizations
- March 25 – A letter to Alliant Energy customers about what we are doing during this health crisis
- March 18 – Alliant Energy temporarily suspends disconnects for non-payment; intends to waive late fees
- March 18 – Alliant Energy donates $100,000 to COVID-19 relief efforts
- March 13 – A letter to Alliant Energy customers about COVID-19 safeguards and preparations
Click below for helpful information for residential and business customers.
My Account
This situation may create financial stress and difficulty for some customers. We’re encouraging them to set up payment plans based on their ability to pay. This can be done on our new My Account site.Energy saving tips
Many customers are spending more time at home and significantly increasing their energy usage. Here are some tips to save energy.
Payment arrangements
Set up a payment arrangement. Check your eligibility in My Account.
Credit card payments have no fee.
Check your account on our app (Apple and Android). Bonus: you can get outage information too.
We've also temporarily suspended disconnects and late payment fees. But we encourage you to pay as you’re able. It will help prevent a larger debt down the road.
Help paying your bill
If you’re experiencing a financial crisis, there are resources to help. The federal government has increased funding to several programs including the Low-Income Home Energy Assistance Program (LIHEAP.)
Crisis funding is now available to income-qualified households. You can apply for crisis funding even if you have already applied for or received LIHEAP benefits.
Visit alliantenergy.com/energyassistance to find available resources.
Hometown Care Energy Fund
Alliant Energy recently made a $2 million donation to its Hometown Care Energy Fund. The fund assists customers that need financial help to pay their bill.
Alliant Energy partners with nonprofit organizations in Wisconsin and Iowa to distribute the funds. Customers can review income eligibility requirements and apply for funding as follows:
- Wisconsin: Contact the County Energy Assistance office
- Iowa: Contact the Community Action Agency
Staying cyber-secure
Cyberattackers never miss an opportunity to strike, and the coronavirus has given them new ways to hook victims. It’s important to pay extra attention to your emails. Don’t assume positive intent to avoid getting hooked.
Also be careful with apps and other online resources that claim to provide information about the coronavirus. There have been reports of malicious apps and interactive maps that install malware on your computer or phone when using them.Helpful links
Stay informed with the latest precautions advised by government health officials.
From longstanding programs to newly approved resources specifically designed to respond to the COVID-19 public health crisis, we have compiled a list of trusted resources and assistance options to help your business navigate this uncertain time.
Federal Resources
Small Business Guidance and Loan Resources
The Small Business Association information on the Coronavirus Aid, Relief, and Economic Security (CARES) including Paycheck Protection Program, Economic Injury Disaster Loans and Emergency Grants and Small Business Debt Relief.
Links to government resources such as unemployment insurance and healthcare benefits.
Iowa
Iowa Business Recovery Assistance
Find resources for Iowa businesses from the Iowa Economic Development Authority.
Creative Solutions for your Business
Advance Iowa is offering regular webinars to manage the disruption to your business. This site also provides resources that summarize the CARES Act.
Wisconsin
Reopen Guidelines
The Wisconsin Economic Development Corporation (WEDC) has compiled a series of industry-specific documents to help you get back to business while taking the necessary precautions to maximize safety.
Wisconsin Department of Revenue (PDF)
The Wisconsin Department of Revenue is providing immediate help for small businesses on sales taxes and taking other steps to help taxpayers in response to COVID-19 like lowering interest rates, easing payment guidelines and postponing audit actions
Employer Toolkit (PDF)
Wisconsin Manufacturing Commerce (WMC) has a site dedicated to Covid-19 resources.
My Account
Life takes a lot of energy. Managing your account should not. Pay your bill with a credit or debit card, set high energy usage alerts and view up to 36 months of payment history.
Energy Edge
Access Energy Edge, an online tool, that provides you deeper insights about your energy use and identifies money-saving opportunities.
Payment arrangements
Set up a payment arrangement. Check your eligibility in My Account.
Credit card payments have no fee.
Check your account on our app (Apple and Android). Bonus: you can get outage information too.
We've also temporarily suspended disconnects and late payment fees. But we encourage you to pay as you’re able. It will help prevent a larger debt down the road.
