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Frequently Asked Questions

Helpful step by step instructions and more

How do I make a payment?

  1. Select Pay My Bill from left menu
  2. Enter checking or savings account information
  3. Enter bank routing and bank account information
  4. Enter amount you want to pay
  5. Enter date of the payment
  6. Select continue
  7. Review payment information – if incorrect select back to modify the information – if correct select “Submit”
  8. Confirmation page displays – you will also receive an email confirming your payment

Can I pay with a credit card?

For a fee, payments can be made with a credit card:

  1. Select Pay My Bill from the left menu
  2. Select the “Can I pay by credit card?” link
  3. You will receive a message informing you of the fee and providing a link to the WU SpeedPay site to pay your bill.
  4. Upon selection of the link you will be directed to Western Union
  5. Enter your account number exactly as it appears on your bill
  6. Enter your zip code
  7. Select “Log In” to continue making your payment with Western Union

How do I cancel a scheduled payment?

  1. Select View Bills & Payments from left menu
  2. Scheduled payments made in My Account will display (If payment status is “pending” payment cannot be deleted and the delete button will not display.)
  3. Select delete button – confirm you want to cancel payment
  4. Payment will no longer display in scheduled payments.

How do I change a scheduled payment?

Changing or modifying scheduled payments is not available. Existing payments can be deleted and a new payment submitted through Pay My Bill.

Where can I find my current payment due and account balance?

If enrolled in Budget Billing, the current payment due is the budget payment amount and any unpaid budget amounts from previous months. Your account balance is a running total of your total energy use billing, minus your payments, since you started on the budget plan. If not enrolled in Budget Billing, your current payment due includes the current billing amount and any past due amounts from previous months.

Where can I view payment history?

  1. Select View Bills & Payments from left menu
  2. Payment History can be found in the “Payments” section

Your payment history includes the date and amount of all payments


What if there is missing payment information on my account?

Payment posting typically takes one or two business days after it’s received. If a payment was mailed more than seven days ago and it’s not listed in the payments section, call your financial institution to see if the check was processed. If an Automatic Payment is not listed, call you financial institute to see if the withdrawal was completed. If your bank indicates that the payment was made, contact us to verify payment has been received.

How do I know when my Automatic Payment withdrawals have been made?

The date of your last payment can be found on your bill and also on My Account – Manage My Account. All payment information can be viewed on View Bills & Payments in the Payments section.

What happens with an Automatic Payment if there are insufficient funds?

If your bank account has insufficient funds (NSF) and the balance cannot be withdrawn on the normal date, your account will be charged a return payment fee (IPL: $15; WPL: $30). The next month, the total balance (for two months), including the return payment fee, will be withdrawn from your bank account.

How do I change bank account information for Automatic Payment?

Bank account changes for Automatic Payments can only be updated in “Automatic Payment” under Billing Settings

  1. Select Programs & Settings from left menu
  2. In Billing Settings, select “+” next to Automatic Payment
  3. Make the necessary changes in the Bank Routing and Bank Account fields
  4. Select Save
  5. You will receive an email confirming the changes

How do I cancel my enrollment in Automatic Payment?

  1. Select Programs & Settings from left menu
  2. In Billing Settings, select “+” next to Automatic Payment
  3. Uncheck box to indicate you want to de-enroll in Automatic Payment
  4. Confirm de-enrollment

What if I didn’t receive my paper bill in the mail?

Your bill should arrive by mail at approximately the same time each month. If you didn't receive your bill, we may have an incorrect mailing address or we could not access your meter for a required reading. Please contact us to verify your mailing address or determine if another problem caused a delay in your bill delivery.

If you are enrolled in Paperless Billing, the view bill link can be found in Manage My Account - Account Summary section. To view previous months bills select View Bills & Payments from the left menu. Customer enrolled in Paperless Billing will have six months of bills available – from time of enrollment in the program.

You can also find the payment due date in Manage My Account - Account Summary section. Energy usage information is viewable in the Monthly Energy Use section.

Please note: Even if you do not receive a bill in the mail, you are responsible for paying the amount due on or before the due date.


How do I enroll in Paperless Billing?

  1. Select Programs & Settings from left menu
  2. In Billing Settings, select “+” next to Paperless Billing
  3. Select checkbox indicating you want to enroll in Paperless Billing
  4. Select Save
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How do I view my bills?

To view your current utility bill:

  1. Go to Manage My Account –
  2. Select “View bill” found in the Account Summary section of Manage My Account

Customers enrolled in Paperless Billing will have six months of bill history available in View Bills & Payments


How do I cancel my enrollment in Paperless Billing?

  1. Select Programs & Settings from left menu
  2. In Billing Settings, select “+” next to Paperless Billing
  3. Uncheck box to indicate you want to de-enroll in Paperless Billing
  4. Confirm de-enrollment

You will receive a confirmation email of your enrollment


How do I know the number of billing days on my bill?

The number of days for which you were billed is listed at the top of your bill. This information is also available on the Cost and Usage details page.

  1. Go to Manage My Account
  2. Scroll to Monthly Energy Usage section
  3. Select the “View Cost and Usage details”
  4. If you have multiple meters, you can select and review the usage on each meter.

Where can I view my account summary?

To see a summary of your account, go to Manage My Account. The Account Summary section displays account balance, current amount due and due date.

Why was my bill estimated?

If we could not read your meter at the usual time, we may estimate your usage that month. We calculate the estimate based on your previous usage. Some of the reasons we couldn't read your meter might include no one home to let us read an indoor meter, a dog in the yard by an outdoor meter, or meter reader unavailability.

How do I enroll in Budget Billing?

  1. Select Programs & Settings from left menu
  2. If eligible for Budget Billing it will display in the Billing Settings
  3. Select “+” next to Budget Billing
  4. Select checkbox indicating you want to enroll in Budget Billing
  5. Select Save

You will receive a confirmation email of your enrollment


How do I cancel enrollment in Budget Billing?

  1. Select Programs & Settings from left menu
  2. In Billing Settings, select “+” next to Budget Billing
  3. Uncheck box to indicate you want to de-enroll in Budget Billing
  4. Confirm de-enrollment

Why did I receive a late charge?

If there is a late charge, your payment was received after the due date listed on the bill.

How can I save bank information?

To save bank information for easy payment processing:

  1. Go to Pay My Bill from the left menu
  2. Select “Manage Bank Information” located directly below bank information section
  3. Select checking or savings account
  4. Enter bank routing and bank account information
  5. Select save bank information checkbox to save information for future payments

The bank account you saved will be available in Pay My Bill. You can save up to six bank accounts.


How do I change my email address?

  1. Select Programs & Settings from left menu
  2. In the Online Access Settings, select “+” next to Name, Email, Password
  3. Update email address in the email address field
  4. Select Save

To complete the email change process you will receive an email containing a link – you must activate this link within two hours of receiving the email. Make sure to log out of My Account prior to selecting the link in the email.

If you change your email address please keep in mind all email correspondence will be sent to the new address after it has been activated through the email link. 


What if I am moving and need to start my new service and stop my current service?

At the end of requesting your new service, you will be provided a link to stop service at your current address – if you haven’t already enrolled in My Account; you will need to register to stop service at your current address.

How can I start service for a non-residential new service?

Online start service is for residential customers only. To start service for a new non-residential service, please contact us.

When should I report an outage?

To identify if the outage is Alliant Energy’s responsibility or yours, here are a few things to check before reporting an outage:

  • Are the street lights or neighbors lights out? If so, Alliant Energy is probably experiencing a power outage and you should report the outage.
  • Is your entire property without power? If some rooms or buildings on your property have power and not others the outage is most likely due to a blown fuse or another inside wiring problem.
  • Have you checked your fuses or circuit breakers? Blown fuses or tripped circuits are the responsibility of the property owner.
  • Have you received a disconnection notice recently? If so, your power may have been disconnected. To confirm if your service has been disconnected, contact us to speak with a customer service representative.

How do I report an electric outage?

  1. Select the yellow “Report an Outage” button from the upper right corner of the Alliant Energy website.
  2. Enter the phone number on the account. If you don’t know the phone number you can search by address or account number.
  3. Choose the address with an outage
  4. Current outage status will display
  5. Enter a phone number where you can be reached during the outage and select if you would like a callback at this same number when the outage has been restored.
  6. Enter an email address if you would like to receive an email containing a link to check the status of your outage.
  7. Select submit
  8. Your outage will be reported and confirmed upon selection of submit

How can I check the status of my outage?

If you have provided an email address when you reported your outage you will receive a link taking you directly to your outage status information page. This page contains any information we have received about the outage.

If you did not provide an email address when your outage was reported, repeat the steps taken to report an outage to receive current outage status information.