Emergency? Call 1-800-ALLIANT (800-255-4268)

Account Management

IOWA CUSTOMERS

Customers in Iowa are not able to access My Account or make payments online or through 1-800-ALLIANT from February 10 to 15. All payment options, including My Account, will be available again the morning of February 15.

If you are enrolled in Automatic Payment, or pay by check or money order, and have a payment due date between February 10 and 15, you do not need to do anything different. Your payment will process as usual.

We are not assessing late payment penalties during the upgrade.

Iowa customer support February 10 - 15

MCIS cutover Customer Support chart - IA

WISCONSIN CUSTOMERS

Customers in Wisconsin are not be able to access My Account or make payments online or through 1-800-ALLIANT from February 12 to 15. All payment options, including My Account, will be available again the morning of February 15.

If you are enrolled in Automatic Payment, or pay by check or money order, and have a payment due date between February 12 and 15, you do not need to do anything different. Your payment will process as usual.

There is no negative impact to your account during the upgrade.

Wisconsin customer support February 11 - 15 

MCIS cutover Customer Support chart - WI