What is My Account?

My Account is a web self-service tool that lets you see your payment history, view your prior energy usage and manage your account information. You can also set up text or email alerts to let you know when your bill is due.

Activation instructions

Adding an account instructions

Start/stop/transfer service instructions

Password reset instructions

Change email address instructions

Frequently asked questions

Does it matter what browser I’m using to access My Account?
Customers using Chrome, Firefox and Internet Explorer versions 8 and higher should have no problem. However, customers may experience issues if they are using older versions of Internet Explorer or other browsers. If this is the case, you may wish to update your browser to a newer version to be able to use My Account.

I’ve submitted a question through My Account. When can I expect a reply and how will I know when you respond?
Our goal is to respond in two business days. To review our reply, log in to My Account and select “Messages.”

What password rules should I know before selecting a new one?
Passwords in the My Account system need:

  • Between 6-15 characters in length
  • No spaces
  • At least one number
  • At least one alpha character
  • To be different than your User ID

Security experts suggest creating passwords that are easy for you to remember, but hard for others to guess.

Why are you sending me a password through email? Is that safe?
Because you need to enter your User ID into My Account to generate the reset password email, and because you need to know your User ID and other account-related information to actually log in to My Account, sending the password through email is safe. The password cannot be used on its own to access your account information.

In addition, the reset password email that is sent to you is generated only upon your request to reset your password.

Why is the password you sent me so complicated?
For security purposes, the password provided in the email contains a combination of letters, numbers and symbols. Because it is a complicated password, we recommend you copy and paste it when you login to My Account.

After you have used this provided password to re-activate My Account, you are free to change it to something more memorable for you by going to “User Profile.”

Can I access My Account from my mobile device?
Once you have activated My Account, you will be able to easily perform many of the key functions via your mobile device of choice. However, using a desktop computer for the initial activation process provides a better experience.
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