How will I be notified when my bill is available to view?
You will receive an email notification when your bill is available to view. The email will contain a link to our website allowing you to log in to My Account and view your bill.
Will I continue to receive a paper bill?
No, you will not continue to receive your paper bill. For those in the auto-enrollment process beginning September 2018, you will receive a paper bill and a link to view your online bill for three months.
Will my online bill have the same information as my paper bill?
Yes. The online bill will include the same information as you previously saw on your paper bill. It will have links to electronic versions of the inserts you would have previously received along with your paper bill.
I am signed up for Paperless Billing, but I didn't receive an email telling me my bill is ready. Why not?
There are several reasons this could happen:
- Check your spam filter, and make sure it is not blocking email from Alliant Energy.
- Make sure your inbox is not full.
- Verify that the email address you provided is correct.
- Add firstname.lastname@example.org to your safe email address list. You may need to contact your email provider to authorize receiving emails from this address.
You are responsible for paying your bill each month, even if you don't receive an email notification.
My email address has changed. How can I update my account so I don’t miss a notification?
When you log in to My Account, there is a link to manage your account information, including your email address. You are responsible for paying your bill each month, even if you don't receive an email notification.
Can I view my previous bills online?
Yes, you can view up to six months of your bills online.
Do I have to sign up for Paperless Billing to access my account information or pay my bill online?
No, you can enroll in My Account to view your information and pay your bill online without signing up for Paperless Billing.
How do I get a paper copy of my bill if I need it for verification purposes, such as school enrollment?
You can print a copy of your online bill within My Account.
Do I need to back up my billing information on my computer?
Your billing information is available online for up to 24 months. If you need records that go back more than 24 months, you will need to store the information on your own.
Can I use Paperless Billing on multiple accounts?
If you have multiple accounts, you will need to enroll them individually for Paperless Billing, but you can enroll them all under the same My Account User ID and password.
How do I cancel Paperless Billing?
You can cancel and return to receiving a paper bill at any time by logging in to My Account or calling us at 1-800-ALLIANT (800-255-4268).