Need help with your heating bill?

Customers with low to moderate household incomes are eligible to receive heating assistance.

Funding from the Energy Assistance program can help pay heating bills or weatherize your home.

To find out if you are eligible:

In Iowa: Call 1-866-674-6327 or visit Iowa Department of Human Rights, humanrights.iowa.gov/dcaa/liheap

In Wisconsin: Call 1-866-432-8947 or visit Home Energy Plus, homeenergyplus.wi.gov.

We encourage customers to apply now because funds for this heating season are limited.

Eligibility for Energy Assistance is not affected by utility account or home ownership status.

If you suspect a gas leak, follow these Do’s and Don’ts:

Do's and Don'ts

What to do:

  • Make sure gas appliances are turned all the way off. 
  • Contractors: Turn off and abandon equipment.
  • IMMEDIATELY evacuate everyone from the building or area.
  • Leave the door open as you exit.
  • Leave the area, and warn others to stay away.
  • Call 1-800-ALLIANT from a remote location. Do not return until we confirm it is safe.
  • If you hear gas hissing or blowing, which is a more serious issue, evacuate to a remote location and call 911.

What not to do:

  • Do not try to find or repair the leak or extinguish a burning gas leak.
  • Do not move appliances or machinery.
  • Do not start an engine of any kind.
  • Do not strike matches or create a flame of any kind.
  • Do not use a telephone or cellphone (these can ignite gases or vapors).
  • Do not turn on or off any light or electrical switches or garage door openers (these also can ignite airborne gases).

Do you know where utility lines are buried on your property?

Although accidents are relatively rare, damage from digging is the most common cause of underground natural gas leaks.  

Three steps you must follow before you dig: 

  1. Call 811 before you dig. 811 is the national phone number that initiates the process of locating and marking the underground utility lines in your yard or at your job. Dial 811 at least three business days before your dig. 
  2. Wait for the utility lines to be marked. 811 center personnel notify area utilities such as Alliant Energy to mark the approximate locations of buried gas or electric lines with high-visibility safety paint and/or flags. There is no charge for this service. Locators will not mark privately owned fuel lines, like those running to a garage, pool or fireplace. 
  3. Respect the marks or flags; then dig with care. When you start digging, stay at least 18 inches away from the marked lines. Hand digging with extreme caution is required when digging within the 18-inch tolerance zone.

Be a good neighbor - Report suspicious activity near pipeline facilities.

Call 1-800-ALLIANT if you observe people taking photos or loitering near our pipeline facilities, or if you smell a strong odor coming from a building or vehicle.

Keep your gas meter and service accessible and safe

In order to perform required safety inspections on our pipelines, we must have clear access to the pipeline right-of-way (the area on either side of our pipelines). This area must be kept clear of trees, fences, buildings and other structures. If you are planning to do work on your property that will affect the location or accessibility of a gas meter or service line, please call us to evaluate your plans.

To learn about our integrity management program or other natural gas pipeline safety topics, visit alliantenergy.com/pipelinesafety or call 1-800-ALLIANT.

How we’re working to keep natural gas safe for you

We provide training and education on natural gas to keep our employees, customers and communities safe. We continually seek out new technologies in pipeline design, construction, inspections and operations to make delivery of natural gas safe, cost-effective and secure.

Additional tips

  • A qualified professional should check your gas appliances annually. Inspections keep gas appliances safe and efficient, and they reduce the risk of carbon monoxide poisoning.
  • Snow and ice can damage gas meters and pipes. Use a broom to keep gas service equipment clear during the winter.
  • Vents for gas appliances must be cleared following a major snow or ice storm to enable proper venting and prevent carbon monoxide accumulation.
  • Never place a fire pit above a buried line! If the fire gets too hot, it could cause the gas pipeline below it to leak or melt. Call 811 to have the underground lines located on your property.
  • Every home should have natural gas detectors, carbon monoxide detectors, smoke detectors and fire extinguishers.