A letter from John Larsen
As the coronavirus (COVID-19) pandemic continues to evolve, our 3,600 employees are working, every day, to make sure you and your community have the energy you count on – safely and reliably.
Your health and well-being, and that of our employees, is our top priority. We continue to monitor information from state and federal governments, the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). We have made several changes to our work practices that include maintaining a distance of at least six feet and using face coverings and gloves when entering homes or businesses.
Our purpose, to serve customers and communities, goes beyond providing reliable energy service. We are working with many of our nonprofit partners to help with the unmet needs in the communities we serve as a result of COVID-19. Over the past several weeks, we have made donations to local food banks, the American Red Cross and United Way organizations. And we have added $2 million to the Hometown Care Energy Fund to support families who need assistance in paying their energy bills.
During this health crisis, we do not want anyone to worry if their lights will work, or their gas will flow. That’s why we temporarily suspended disconnections and are waiving late fees. If you or someone you know is having difficulty paying, visit our new online My Account site alliantenergy.com/myaccount and set up a payment plan, based on your abilities, or contact us for assistance.
Thank you for being our customer. Together, we will power through this unprecedented time.
Be well and stay safe,
John O. Larsen
We’ve been getting some questions about folks seeing our crews out and about. It’s true – as an essential service “working from home” isn’t an option for all of us. But, we are working differently. Here are a few things we’re doing at Alliant Energy to keep our customers and our employees safe.
- We’re limiting work that requires interaction with customers. When you see us out and about, we’re doing the work needed to keep your lights on and gas flowing.
- If we must enter your home or business, expect to see us using gloves and face coverings.
- We will also be strictly maintaining our physical distance of at least six feet from customers. We may need to ask you to stay in a separate area while we complete our work – this is to keep you as safe as possible.
It’s all part of how we’re powering through together.
In the midst of this crisis, we have found places we can make a difference. This includes partnering with a lab at Iowa State University to make face shields for healthcare professionals. And we are giving to food banks across Iowa and Wisconsin to help our customers in need.
Here are a few examples of what we are doing to provide immediate support to our communities:
- Donating $2 million to the Hometown Care Energy Fund to help income-eligible customers in Wisconsin and Iowa with energy costs.
- Contributing to the emergency relief funds of the United Way, Feeding America Food Banks and the American Red Cross.
- Funding the production of face shields created at Iowa State University (pictured above) and distributing them to hospitals in Iowa.
- Helping to fund the construction of medical masks and respirator boxes in Clayton County, Iowa.
- Donating N95 masks and gloves to medical facilities and organizations. This support is part of our continuing efforts to address the needs in our communities, in response to the coronavirus (COVID-19).