You can now order energy-efficient products at discounted prices through the Marketplace. Shop online and receive instant discounts like:
- $50 off smart thermostats
- 33% off a variety of LED lighting and water-saving products
- $20 off advanced power strips
Shipping is FREE on orders over $49. Learn more at alliantenergy.com/marketplace.
*Purchase limits and requirements can be found within the Marketplace.
Receive free energy-saving items
If you haven’t already, be sure to order your pack of FREE energy-saving products. Choose from one of six options. Packs include a variety of products and are shipped at no cost to your door. Call 1-800-762-7077 or visit alliantenergy.com/freelightpack to order your pack.
A qualified professional should check your gas appliances annually. Inspections keep gas appliances safe and efficient, and they reduce risks of carbon monoxide poisoning. Vents for gas appliances must be cleared after a major snow or ice storm to enable proper venting and prevent carbon monoxide accumulation.
Consider installing carbon monoxide detectors for added safety.
If your home or business was built after 1990, or you’ve had work done to your natural gas system, corrugated stainless steel tubing (CSST) may have been installed.
If lightning strikes a structure containing CSST, there is a risk it could travel along the structure’s natural gas piping system and cause a leak or, in some cases, a fire.
If you can’t do it yourself, have a professional inspect your building or home for CSST. If you find CSST, Alliant Energy recommends having a licensed electrician make sure it’s bonded and grounded properly.
Some homes and businesses have privately buried natural gas or fuel lines that run to an unattended garage, grill or pool. These lines are not installed or maintained by Alliant Energy, and customers are responsible for them. We are responsible for the gas line leading up to your meter, but any additional lines are your responsibility.
Customers must maintain operation and know the location of buried lines. A qualified technician should regularly inspect it for leaks. If the piping is metallic, inspect it for corrosion. Repair it if unsafe or shut off the flow of gas. Prior to excavating, have the pipe located and marked. Excavating performed near the pipe should be done by hand.
Suspect a gas leak?
What to do
- Make sure gas appliances are turned all the way off.
- Turn off and abandon machinery.
- Leave the area and keep others away until we say it’s safe to return.
- Call 1-800-ALLIANT from a remote location.
- If you hear blowing gas, which is a more serious issue, evacuate to a remote location and call 911.
What not to do
- Don’t try to find, repair or extinguish a burning leak.
- Don’t move appliances or machinery.
- Don’t strike matches or create a flame/spark of any kind.
- Don’t use a telephone or cellphone until you are out of the area (these can ignite gases or vapors).
- Don’t turn on or off any light or electrical switches or use garage door openers (these may also ignite airborne gases).
Take care with flammable liquids
When pouring flammable liquids, allow for vapor expansion and do not fill to the top. Store gasoline and other flammable liquids in secured cabinets away from the children. Explain to children the dangers of flammable liquid products.
How to detect a gas leak
Because natural gas is colorless and has no scent, a strong odorant that smells like rotten eggs is added to help you detect a possible gas leak.
Here are three ways you can detect a leak:
- Smell the odor of rotten eggs. If you don’t know the scent, contact us for a free scratch-and-sniff card.
- Hear hissing or whistling sounds near a gas appliance, meter or pipeline.
- See blowing dirt, bubbling water or discolored vegetation in an otherwise green area.
Sewer plugged? It might not be a simple clog
Sewer lines can get damaged when new power lines or natural gas pipes are installed underground. Sometimes the two lines can intersect. This is called a cross bore.
The problem can go undetected for years. You could be injured trying to clear a clog from a cross bore.
If a cross bore is discovered:
- Do not operate any equipment.
- Evacuate yourself and others.
- Call 911 and the natural gas company from a remote location.
- Eliminate any ignition source.
Stay safe using natural gas appliances
Most gas equipment installed today is designed to be energy efficient. It is equipped with electronic ignition systems that eliminate the need for a continuously burning pilot light – saving you energy and reducing the dangers. If you have a pilot light that may have gone out, be sure to call a professional for service.
As with any type of energy, the key to safety is common sense, but there are a few special rules to keep in mind with natural gas:
- After disconnecting gas appliances, remove the connector and cap the lines.
- Leave at least an 18-inch air flow distance all the way around a gas furnace or water heater.
- Keep paints, papers, aerosol sprays and other flammables away from gas appliances.
- Never store or stack boxes, laundry or other materials around the base of a gas appliance.
- Make sure the vent hood, pipes and flues aren’t blocked, cracked or corroded.
- Don’t let kids play on or around the gas meter or any gas appliance.
- Gas pipes should be properly maintained and never used for unintended purposes like hanging clothes.
- When using a gas range, keep long sleeves, towels and potholders away from the open flame.
- Don’t set the water heater thermostat above 120 degrees Fahrenheit. Always check the water temperature before placing a child in the bathtub. Never leave a child alone or with other young children in the bathtub.