Options if you can't pay your bill on time

If you’re having trouble paying your bill in full, we can help. You may have the option of a payment extension or payment arrangement.

With a payment extension you can extend your bill due date up to 30 days. A payment arrangement gives you the option of paying your past due bill over several months.
 
You can check your eligibility and set up either a payment extension or arrangement in My Account. Once in My Account, select “Need help to pay?” on the homepage or in the billing section.

How we’re working to keep natural gas safe for you

Safe Meter Man

We provide training and education on natural gas to keep our employees, customers and communities safe. Stringent safety standards govern the exploration, production, transportation, distribution and use of natural gas. We continuously seek out new technologies in pipeline design, construction, inspections and operations to make delivery of natural gas safe, cost-effective and secure.

Look for pipeline markers

Pipeline markers are used to indicate approximate locations of buried pipelines. The markers provide a toll-free number (1-800-255-4268) to report problems. Markers are typically placed at public road crossings, fence lines and street intersections.

In most cases, the natural gas distribution pipelines do not have pipeline markers inside urban service territories. To identify where any type of pipeline is located, call 811 before you dig.

Visit the National Pipeline Mapping System to learn who operates transmission pipelines in your area.

Suspect a gas leak?

What to do:

  • Make sure gas appliances are turned all the way off.
  • Turn off and abandon machinery.
  • Leave the area and keep others away.
  • Call 1-800-ALLIANT from a remote location – do not return until we confirm it is safe.
  • If you hear blowing gas, which is an even more serious issue, evacuate to a remote location and call 911.

What not to do:

  • Don’t try to find, repair or extinguish a burning leak.
  • Don’t move appliances or machinery.
  • Don’t strike matches or create a flame/spark of any kind.
  • Don’t use a telephone or cellphone until you are out of the area. (These can ignite vapors.)
  • Don’t turn on or off any light or electrical switches or use garage door openers. (These may also ignite airborne gases.)

How natural gas gets to you

Natural gas comes from the Earth. It travels to your community through underground transmission pipelines.

There are more than two million miles of pipelines in the U.S. Pipelines are a safe and reliable way to transport natural gas, and accidents are relatively rare.

When the gas gets to your community, the local distribution company, such as Alliant Energy, takes the gas and adds the odorant to help detect leaks.

Inside your community, the gas travels through pipelines called mains. Mains are often buried under or along streets. From there, a smaller service line brings the gas to your meter. Service lines are buried in the yards.

After the gas passes through a meter, it belongs to the customer. Customers are responsible for installing and maintaining the piping that natural gas flows through to reach appliances and equipment.

To learn more about our integrity management program or other natural gas pipeline safety topics, call 1-800-ALLIANT or visit alliantenergy.com/pipelinesafety.

Do you know where utility lines are buried on your property?

Communities have many different buried utility lines, including natural gas pipelines, electrical, water, cable and internet lines.

Homeowners and contractors who don’t call 811 before they start digging or excavating is the leading cause of pipeline accidents.

A call to 811 will send a professional locator to your property to mark a natural gas pipe or other utility-owned lines in the ground leading up to your meter. Locators will not mark privately owned fuel lines, like those running to a garage, pool or fireplace. Privately owned lines are not installed or maintained by Alliant Energy, and customers are responsible for them.

Follow these three rules:

  1. Call 811 before you dig. 811 is the national phone number that initiates the process of locating and marking the underground utility lines in your yard or at your job. Call 811 at least two business days before you dig.
  2. Wait the required time for utility lines to be marked. Personnel from the One Call Center will notify us to mark the approximate locations of buried gas or electric lines with high-visibility safety paint and/or flags. There is no charge for this locating service.
  3. Respect the marks or flags, and dig with care. When you start digging, stay at least 18 inches away from the marked lines. Hand dig with extreme caution if you must excavate within the safety tolerance zone.

Call 1-800-ALLIANT if your digging equipment or tools contact our underground pipelines or electrical lines. Even minor damage, such as nicks, scratches, cuts, scrapes, dents and gouges, can result in pipeline failure, electric shock or a major incident in the future if not properly assessed. If you hear blowing gas, which is a more serious problem, call 911 immediately from a safe location.

To learn more, visit call811.com or call:

In Wisconsin: Diggers Hotline, 1-800-242-8511 diggershotline.com

In Iowa: Iowa One Call, 1-800-292-8989 iowaonecall.com