Thomas F. O’Toole
Director Since 2015
Term Expires in 2019
Summary: Mr. O’Toole’s qualifications to serve on the board include his strong experience in revenue strategy, digital commerce and customer relationship management. Since November 2016, Mr. O’Toole has been Senior Fellow and Clinical Professor of Marketing at the Kellogg School of Management of Northwestern University. He is also the principal of O’Toole Associates, LLC, through which he serves as a Senior Advisor with McKinsey & Co., a global management consulting firm. Until his retirement in late 2016, Mr. O’Toole was Chief Marketing Officer, Senior Vice President and President, MileagePlus of United Continental Holdings, Inc., a global air carrier. He joined United in 2010 as Chief Marketing Officer and Senior Vice President and held positions with United as Senior Vice President, Marketing and Loyalty and President, MileagePlus (2012 - 2014), Chief Operating Officer, MileagePlus (2010 - 2012), and Chief Marketing Officer (2010). Before joining United, Mr. O’Toole held leadership roles for over 13 years with Hyatt Hotels Corporation, including as Chief Marketing Officer and Chief Information Officer, as well as marketing leadership positions at Renaissance Hotels International and Stouffer Hotel Company. He has served on the Board of Directors of LSC Communications, Inc., a print, print-related services and office products company, since 2016 and Extended Stay America Inc., a hotel owner and operator, since 2017. Mr. O’Toole serves as the Chairman of the Operations Committee. He has served as a Director of IPL and WPL since 2015.
Skills and Qualifications: strategic leadership; financial acumen/literacy; operations; customer perspective; legal and regulatory; technology systems/cybersecurity.