Customer Service
Find everything you need to know about your Alliant Energy account, including starting or stopping service, payment options, meter reading, assistance programs and more.
Report your electric outage, review the status of the outage, have an order issued to have a street light repaired and access our Storm and Outage Center.
Moving or building a new home? Use our convenient online forms to initiate service changes - and let us help you change all your other home services too.
Everyone uses energy in different ways - and pays their bills in different ways. Make bill paying easier with one of our convenient options.
Use our online street light repair form to report a street light that is out, blinking, damaged or needs other repairs.
Learn how to get your payment to us safely, make a payment arrangement, avoid disconnection or understand all those abbreviations and acronyms.
Help us ensure an accurate bill by keeping your energy meters accessible, and learn how to read your own meter.
Learn about energy assistance programs available, including Alliant Energy gift certificates, Hometown Energy Fund, LIHEAP and weatherization.
Find out how Alliant Energy keeps your energy flowing safely and reliably - and how you can help.
Read our bi-monthly newsletter for residential customers to find energy tips, safety reminders, special promotions and more.
Get answers to common questions about your Alliant Energy electric and natural gas service.
You can reach our Customer Service Center 24 hours a day, seven days a week - or manage your account with our convenient online self-service options.
New to Your Account?
Register today!
Our Alliant Energy payment office in downtown Cedar Rapids remains closed. We have established a temporary pay station at Wells Fargo Bank, 1800 1st Ave NE. Hours are Monday-Friday 10 AM-1 PM and 2-5 PM.
Try our newest payment option, Western Union® Convenience Pay®. Pay your utility bill with cash, check or money order while you shop!
24-hour Customer Service Center at 1-800-ALLIANT (255-4268).