Customer Satisfaction
When a stray voltage investigation is completed, a satisfaction survey is mailed to the customer. After the customer returns the survey in the postage-paid envelope, Alliant Energy compiles the results to track the effectiveness of the service to our customers.
The survey questions are:
- Amount of time to respond to your initial request.
- Knowledgeably answered questions and concerns.
- Clearly explained the testing and results.
- Clearly explained the improvements to eliminate or prevent stray voltage.
- Kept you informed throughout the entire process.
- Dealt with you in a courteous manner.
- Service provided by other Alliant Energy personnel.
- The overall level of service provided by Alliant Energy for your stray voltage inquiry.
The response categories are:
- Not applicable
- Terrible
- Poor
- Just O.K.
- Good/Excellent
Survey results:
The survey responses indicate that the service provided by Alliant Energy Ag Services representatives is very high. Following are the percentages of Good/Excellent ratings received for in previous years:
- 1998: 96.8%
- 1999: 92.7%
- 2000: 95.3%
- 2001: 91.9%
- 2002: 97.6%
- 2003: 92.4%
- 2004: 92.7%
Contact your Ag Services representative to request a stray voltage consultation