If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping or ordering on or using the benefits of our website, please contact Alliant Energy at 1-800-ALLIANT (800-255-4268).
Emergency? Call 1-800-ALLIANT (800-255-4268)

My Account Frequently Asked Questions

How do I make a payment?

  1. Select “Pay My Bill” from left menu
  2. Select “Checking or savings account”
  3. Enter bank routing number and bank account number
  4. Enter amount you want to pay
  5. Enter date of the payment
  6. Select “Continue”
  7. Review payment information – if incorrect select ”Back” to modify the information – if correct select “Submit”
  8. Confirmation displays – you will also receive an email confirming your payment

How do I reset or change my password?

  1. Select User Profile from left menu on My Account Overview page
  2. Follow the prompts on the screen to enter your old and new password
  3. Select “Save”

Can I pay with a credit card?
For a fee, payments can be made with a credit card:

  1. Select “Pay My Bill” from the left menu
  2. Select the “Pay with a debit or credit card”
  3. You will receive a message informing you of a fee and providing a link to the Western Union® Speedpay site to pay your bill.
  4. Upon selection of the link you will be directed to Western Union® Speedpay
  5. Enter your account number exactly as it appears on your bill
  6. Enter your mailing address zip code
  7. Select “Log In” to continue making your payment with Western Union®

How do I cancel a scheduled payment?

  1. Select “Pay My Bill” from left menu
  2. Select “View Scheduled Payments”
  3. Scheduled payments made in My Account will display (If payment status is “pending” payment cannot be deleted and the cancel button will not display.)
  4. Select “Cancel”
  5. Payment will display as canceled in scheduled payments.

How do I change a scheduled payment?
Changing or modifying scheduled payments is not available. Existing payments can be canceled and a new payment submitted through Pay My Bill.

 

Where can I find my current payment due and account balance?
Current due amount balance screenshot image

 

Where can I view payment history?
Select Billing & Payment from left menu
Your payment history includes the date and amount of all payments.

What if there is missing payment information on my account?
Payment posting typically takes one or two business days after it’s received. If a payment was mailed more than seven days ago and it’s not listed in the payments section, call your financial institution to see if the check was processed. If an Automatic Payment is not listed, call your financial institute to see if the withdrawal was completed. If your bank indicates that the payment was made, contact us to verify payment has been received.

How do I know when my Automatic Payment withdrawals have been made?
The date of your last payment can be found on your bill and also on My Account – Billing & Payment.

What happens with an Automatic Payment if there are insufficient funds?
If your bank account has insufficient funds (NSF) and the balance cannot be withdrawn on the normal date, your account will be charged a return payment fee (Iowa customer $15, Wisconsin customer $30). The next month, the total balance (for two months), including the return payment fee, will be withdrawn from your bank account.

How do I change bank account information for Automatic Payment?
Bank account changes for Automatic Payments can only be updated in Automatic Payments in Manage My Account & Programs.

  1. Select “Manage My Account & Programs” from left menu
  2. Select “Update” next to Automatic Payment
  3. Make the necessary changes in the required fields
  4. Select “Save” and you will receive an email confirming the changes

How do I cancel my enrollment in Automatic Payment?

  1. Select “Manage My Account & Programs” from left menu
  2. Select “Update” next to Automatic Payment
  3. Check box to indicate you want to cancel Automatic Payment
  4. Select “Save” and you will receive an email confirming your cancellation

What if I didn’t receive my paper bill in the mail?
Your bill should arrive by mail at approximately the same time each month. If you didn't receive your bill, we may have an incorrect mailing address or we could not access your meter for a required reading. Please contact us to verify your mailing address or determine if another problem caused a delay in your bill delivery.

If you are enrolled in Paperless Billing, you can view your bill in My Account. To view previous months bills select Billing & Payment from the left menu. Customers enrolled in Paperless Billing will be able to view up to 24 months of bills.

You can also find the payment due date in My Account. Energy usage information can be viewed in the Usage section.

Please note: Even if you do not receive a bill in the mail, you are responsible for paying the amount due on or before the due date.

How do I enroll in Paperless Billing?

  1. Select “Manage My Account & Programs” from left menu
  2. Select “Update” next to “Bill Delivery Preference”
  3. Select “Electronic/Paperless” (via email notification) from dropdown
  4. Enter email address where you would like to receive Paperless Billing notifications
  5. Select “Save” and you will receive an email confirming your enrollment

How do I view my bills?
To view your current utility bill:

  1. Go to “View Bill”
  2. Select “Bill” for the month you would like to view in the Billing & Payment section of My Account

Customers enrolled in Paperless Billing will have up to 24 months of bill history available in Billing & Payment.

How do I cancel my enrollment in Paperless Billing?

  1. Select “Manage My Account & Programs” from left menu
  2. Select “Update next to Bill Delivery Preference”
  3. Select “Postal” (via postal service) from dropdown to cancel Paperless Billing
  4. Select “Save” and you will receive an email confirming your cancelation

Where can I view my account summary?
To see a summary of your account, go to My Account Overview.

Why was my bill estimated?
If we could not read your meter at the usual time, we may estimate your usage that month. We calculate the estimate based on your previous usage. Some of the reasons we couldn't read your meter might include no one home to let us read an indoor meter, a dog in the yard by an outdoor meter, or meter reader unavailability.

How do I enroll in Budget Billing?

  1. Select “Manage My Account & Programs” from left menu
  2. Select “Update” next to Budget Billing
  3. Your calculated budget amount will appear
  4. Select “Accept” and you will receive an email confirming your enrollment

How do I cancel enrollment in Budget Billing?

  1. Select “My Account Overview”
  2. In Account Details, select “Cancel Budget Billing” and you will receive an email confirming your cancelation

Why did I receive a late charge?
If there is a late charge, your payment was received after the due date listed on the bill.

How can I save bank information?
To save bank information for easy payment processing:

  1. Go to Pay My Bill from the left menu
  2. Select “View Scheduled Payments” located directly below bank information section
  3. Select “Manage Bank Information”
  4. Select “Add Bank Info”
  5. Select “Checking or savings account”
  6. Enter bank routing number and bank account number
  7. Select “Save to store information for future payments”

The bank account you saved will be available in Pay My Bill. You can save up to six bank accounts.

How do I change my email address?

  1. Select User Profile from left menu
  2. Under Change Personal Information, update email address in the email address field
  3. Select “Save”
  4. Confirmation email to updated address

To complete the email change process you will receive an email containing a link – you must activate this link in order to complete update. Make sure to log out of My Account prior to selecting the link in the email.

If you change your email address please keep in mind all email correspondence will be sent to the new address after it has been activated through the email link.

If you are enrolled in Paperless Billing you’ll need to update your email address to receive bill notifications to your new email address

To update email address for Paperless Billing

  1. Select “Manage My Account & Programs“
  2. Select “Update next to Automatic Payment
  3. Enter the email address where you’d like to receive a notification that your bill is ready to be viewed
  4. Select “Save”

What if I am moving and need to start my new service and stop my current service?

Go to “Start & Stop Service” from the left menu and select “Transfer Service.”
How can I start service for a non-residential new service?
Online start service is for residential customers only. To start service for a new non-residential service, please contact us.

When should I report an outage?
To identify if the outage is Alliant Energy’s responsibility or yours, here are a few things to check before reporting an outage:

  • Are the street lights or neighbors lights out? If so, Alliant Energy is probably experiencing a power outage and you should report the outage.
  • Is your entire property without power? If some rooms or buildings on your property have power and not others the outage is most likely due to a blown fuse or another inside wiring problem.
  • Have you checked your fuses or circuit breakers? Blown fuses or tripped circuits are the responsibility of the property owner.
  • Have you received a disconnection notice recently? If so, your power may have been disconnected. To confirm if your service has been disconnected, contact us to speak with a Customer Support Associate.

How do I report an electric outage?

  1. Select the yellow “Report an Outage” button from the upper right corner of the Alliant Energy website.
  2. Select service address where outage is occurring
  3. Enter a phone number where you can be reached during the outage and select if you would like a callback at this same number when the outage has been restored.
  4. Enter an email address if you would like to receive an email containing a link to check the status of your outage.
  5. Select submit
  6. Your outage will be reported and confirmed upon selection of submit

How can I check the status of my outage?
If you have provided an email address when you reported your outage you will receive a link taking you directly to your outage status information page. This page contains any information we have received about the outage.

If you did not provide an email address when your outage was reported, select Outage Status from the left menu.
 

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping or ordering on or using the benefits of our website, please contact Alliant Energy at 1-800-ALLIANT (800-255-4268).