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Storm & Outage FAQ

Storm & Outage FAQ

When the power goes out, why do you want me to contact Alliant Energy?

If the power goes out, either report your outage on our Web site or call our automated outage line. Either way gets outage information to our dispatch center quickly. In turn, that gets our crews rolling to the scene of the outage faster.

Don't assume someone else will report the outage - every response helps us determine the extent and location of the problem.

Is there an order to the way power is restored?

Alliant Energy will always target outages at law enforcement and emergency facilities, such as hospitals first.

Then, Alliant Energy starts at the generating stations and works down the line, repairing the lines that will restore power to the largest number of people, first.

Once the major lines are restored, Alliant Energy crews will focus on neighborhoods and individual service lines that go to a single home or business.

In rare occasions, when the damage is very bad, it may be necessary for a property owner to contact a licensed electrician to repair the electrical service to the house.

If power goes out, do I need to throw out all the food in my refrigerator and freezer?

Try to never open the refrigerator or freezer doors during an outage. If the doors remain closed, refrigerated food can stay cool for about six hours. Frozen food can remain safe for two days.

I've always lit candles during a power outage, now I hear that's not a good idea. Why?

Avoid using candles during power outages - the risk of fire is too great. If you must use candles, place them on a stable surface away from combustible materials, and keep a close eye on children and pets.

NEVER leave a candle burning when you go to bed or leave the house.

What do I need in a safety kit to be prepared for a power outage?

Before the next storm, view our complete list of items for your emergency safety kit.

What are the common causes of a power outage?

Everything from weather, to animals, to emergencies can trigger an outage. Some outages are even planned in advance when crews need to perform upgrades and repairs.

Is specific outage information available on the Internet?

We provide a summary of known electrical outages across our service territory. In addition, customers can report an electric power outage and check restoration status online.

Why do I need to use surge protectors on my electronics?

A lightning strike or downed power line can send a damaging surge of electricity through your home.

Surge protectors are a great investment to protect your electronics and appliances. The surge protectors will stop the surge of power before it can damage your expensive electronic equipment.