We want our customers to be safe. Don't be fooled by an imposter. If someone calls you with an Alliant Energy-related offer or comes to your door claiming to be from Alliant Energy, be sure it's not an impostor before you proceed.
Alliant Energy does not demand immediate cash payment for your bills over the telephone. We do not ask for prepaid cards. When our service representatives request payment on a delinquent bill, we ask customers to use secure payment processes. If someone calls about your Alliant Energy bill payment and you are not sure it is Alliant Energy, hang up and call us at 1-800-ALLIANT (800-255-4268) to verify the identity of the caller and the status of your account.
Alliant Energy representatives will never ask a customer for money when they visit a residence.
Alliant Energy employees carry badges with photo identification that includes the employee’s name and the company’s name and logo.
Alliant Energy employees typically drive a white vehicle with the Alliant Energy logo displayed on both sides.
Call us at 1-800-Alliant (800-255-4268) if you have questions about the identity of anyone representing Alliant Energy.
Alliant Energy will not ask for payment or personal information via email.
If you've been approached, please: