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Illness and medical equipment
Sometimes electricity is more than a service that helps us live better; for some, it can be much more critical.
If anyone living in your home uses life-support equipment or has a health problem, please have your health care provider tell us the type and duration of illness and any equipment used. (Life support equipment is electrically-powered medical equipment necessary to sustain life or vital functions).
Your health care provider can call us with that information, or they can also download, fill out and send in our medical verification form.
Please return this form by:
Completion of this form does not automatically grant a customer continuous utility service. You must continue to pay your bill.
For your health and safety, we advise all customers to have an alternate plan, power source and equipment option in the event of power outages or unforeseen circumstances. If power goes out, we do our best to restore service as quickly as possible. Depending on the cause and extent of damage to our system, restoration can take minutes, hours or even days.