If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping or ordering on or using the benefits of our website, please contact Alliant Energy at 1-800-ALLIANT (800-255-4268).
Emergency? Call 1-800-ALLIANT (800-255-4268)

Information about My Account

My Account is a web self-service tool that lets you see your payment history, view your prior energy usage and manage your account information. You can also set up text or email alerts to let you know when your bill is due.

I need to reset my password to reactivate My Account.

Video instructions l Slideshow instructions l PDF instructions

I’m a residential customer and would like to activate My Account for the first time.

Slideshow instructions | PDF instructions

I’m a business or commercial customer and would like to activate My Account for the first time.

Slideshow instructions | PDF instructions

I am a business or commercial customer who has already activated My Account and want to add in my other utility accounts.

Slideshow instructions | PDF instructions

 

Help. I have questions.
Why did you change to a new My Account system?
What’s new in My Account?
Why should I reactivate My Account?
How long will it take to reactivate My Account?
Who do I call if I’m having trouble?
Does it matter what browser I’m using to access My Account?
I’ve submitted a question through My Account. When can I expect a reply and how will I know when you respond?
Why do I need to reset my password?
How many times will I need to reset my password?
Are there password requirements?
Why are you sending me a password through email? Is that safe?
Why is the password you sent me so complicated?
The password you gave me is hard to remember. Can I reset my password again?
How do I change my email address in My Account?


Why did you change to a new My Account system?
We upgraded our customer and information billing system to include new online options and an easier-to-read monthly bill. As part of the upgrade, we also enhanced customer access to My Account, our online self-service tool.

What’s new in My Account?

My Account is a single stop where you can see your payment history, view your prior energy usage, and manage your account information. You can even set up text or email alerts to let you know when your bill is due. Now that our new system is in place, we plan to continue to add useful features that will make it even easier for you to manage your energy use and account.

Why should I reactivate My Account?

We hope you’ll find that the new My Account is easy to understand and navigate, and provides you with important information to help you manage your energy use and account. In addition, because our new system runs on different software than our current system, you will need to take action to use the online tool My Account.

How long will it take to reactivate My Account?

While some people are more comfortable with new technology than others, we expect it to take less than 10 minutes to reactivate My Account.

Who can I call if I’m having trouble?

If you are having trouble with My Account, please contact us at 1-800-ALLIANT (800-255-4268), 8 a.m. to 7 p.m., Monday through Friday, and select the “website” option or press 5 when prompted.

Does it matter what browser I’m using to access My Account?
Customers using Chrome, Firefox and Internet Explorer versions 8 and higher should have no problem. However, customers may experience issues if they are using older versions of Internet Explorer or other browsers. If this is the case, you may wish to update your browser to a newer version to be able to use My Account.

I’ve submitted a question through My Account, when can I expect a reply and how will I know when you respond?

Our goal is to respond in two business days. To review our reply, log in to My Account and select “Messages.”

Why do I need to reset my password?
Because our new system runs on different software than our current system, you will need to establish your password in that system to continue using the online tool, My Account. This will mean actively go through the process to re-activate your account for security purposes, and then “resetting” your password.
After that, you can elect to use the same password you used in our former system (assuming it meets our password rules) by going to “User Profile.”

How many times will I need to reset my password?
You will only need to go through the re-activation process in the new My Account once. However, you can reset your own password any time and as often as you want.

What password rules should I know before selecting a new one?

Passwords in the My Account system need:
• Between 6-15 characters in length
• No spaces
• At least one number
• At least one alpha character
• To be different than your User ID
Security experts suggest creating passwords that are easy for you to remember, but hard for others to guess.

Why are you sending me a password through email? Is that safe?

Because you need to enter your User ID into My Account to generate the reset password email, and because you need to know your User ID and other account-related information to actually log in to your My Account, sending the password through email is safe. The password cannot be used on its own to access your account information.
In addition, the reset password email that is sent to you is generated only upon your request to reset your password.

Why is the password you sent me so complicated?

For security purposes, the password provided in the email contains a combination of letters, numbers and symbols. Because it is a complicated password, we recommend you copy and paste it when you login to My Account.
After you have used this provided password to re-activate your My Account, you are free to change it to something more memorable for you by going to “User Profile.”

The password you gave me is hard to remember. Can I reset my password again?

Once you have successfully reactivated your My Account and logged in with the provided password, you can change your password. Security experts suggest creating passwords that are easy for you to remember, but hard for others to guess. View these step-by-step instructions to change your password.

How do I change my email address in My Account?
View these step-by-step instructions to change your email address in My Account.


QUESTIONS?
Residential customers
Please contact our Customer Support Center at 1-800-ALLIANT (800-255-4268), 8 a.m. to 7 p.m., Monday through Friday, select the "website" option or press 5.

Business/commercial customers

Please contact your account manager or the Business Resource Center at 1-866-ALLIANT (866-255-4268), 8 a.m. to 5 p.m. (CST), Monday through Friday, and press 2 twice.
 

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping or ordering on or using the benefits of our website, please contact Alliant Energy at 1-800-ALLIANT (800-255-4268).