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See answers to frequently asked questions about payments.
If you can't pay your bill in full, you can request a pay plan to fulfill your obligation over the next 30 days. If you need additional time, please contact our Customer Support Center at 1-800-255-4268.If you're on a limited income, our consultants can also help you determine if you're eligible for an energy assistance program.
Yes! We have various options to pay your bill.
For a fee, payments can be made with a credit card. You can make a one-time or recurring payment with a credit card over the phone or via the Internet with our Western Union® Speedpay® option.
We have several payment options available on our Payment Options page. You can select the payment method that fits your needs.
For an explanation of the terms you see on your utility bill, view our "How to Understand My Bill" page.
Iowa customers may be required to provide a deposit or letter of credit for service connection. These materials can be mailed to:
PO Box 3003
Cedar Rapids, IA 52406-3003