- Contact Information
- Storm and Outage Center
- Call Before You Dig
- Account Management
- Meter Reading
- FAQs & How Tos
- For Business Customers
- Alliant Energy Newsletter
See answers to frequently asked questions about customer service topics.
Yes! Alliant Energy provides access to your account information 24 hours day once you activate your online access.
Residential electric customers can start, stop or transfer utility service online through My Account.
Residential gas customers can start, stop or transfer utility service by calling 1-800-ALLIANT.
To make reporting a power outage more convenient, we offer a special Outage Reporting Hotline at 1-877-740-5050. This 24-hour automated hotline can handle hundreds of calls a minute, so no matter how severe the storm, you can notify us quickly and easily.
Customers with a US Cellular® phone can simply dial #255 to reach the Hotline.
You can view up to 24 months of your usage history by logging into My Account.
If English isn't your primary language, don't worry. We can provide an interpreter for Spanish and other languages. Just call our Customer Support Center at 1-800-ALLIANT (1-800-255-4268) and we'll connect you to someone fluent in your language.
For our Spanish speaking customers, we also feature a page on our website - Información en español - that offers translated customer brochures available to view or download.
If you have a concern about your service, please call 1-800-ALLIANT or email firstname.lastname@example.org. If you have already contacted us and your concern remains unresolved, you may email Gregg Lawry, our Vice President—Customer Service. To assist us in responding to you in a timely manner, please include your name, address and phone number.