Emergency? Call 1-800-ALLIANT (800-255-4268)

Alliant Energy News - June 2013

For Wisconsin customers
Vol 17, Issue 6


Power Restoration ProcessPower restoration process

When there is a power outage Alliant Energy employees work hard to get your power back on as quickly and safely as possible. Generally, we first focus on issues that will return power to the largest number of customers. Our power restoration process includes the following steps:

1. Assess damage to determine the resources needed

2. Give restoration priority to emergency and public safety-related facilities

3. Repair power lines that carry electricity from substations to neighborhoods

4. Repair power lines that serve multiple homes and businesses

5. Repair power lines to individual customers

As a customer, you play an important role in the outage restoration process. You can help by letting us know if your power goes out. When several customers report an outage, we can pinpoint the area and fix it faster.

Report an outage by visiting here or call 1-800-255-4268.


Smart PhoneDo more with your smart phone

This summer when you’re out and about, you can take care of business with us via your smart phone. Alliant Energy’s mobile website enables you to pay your bill, report an outage, and check the status of an outage or the impact of severe weather in your area.

To pay your bill using your smart phone you will need to sign up for My Account and save your bank information in this secure environment. To sign up, go to alliantenergy.com, look for the yellow box labeled “My Account” and click on the “Enroll in Online Access” link.


Garage SaleQ: Can I put my garage sale sign on a power pole?

A: Summer is the season for garage sales, but we ask that you don’t put signs or other attachments on power poles. Stapling signs to poles causes a safety hazard for workers that need to climb them and repeated stapling damages and weakens the poles. Instead, use a lawn sign.


Gas GeneratorHow to use your generator safely

Portable electric generators are small and easy to use, but here are a few safety tips.

  • Make sure exhaust fumes are safely vented outside to avoid exposure to carbon monoxide
  • Store gasoline and flammable fuels in approved containers, and keep fuels and rags away from ignition sources
  • If you install a whole-home generator, make sure it’s installed with a transfer switch to separate your home from the electrical grid. This prevents the generator from sending electricity back through the wires while it’s running putting you, utility workers, and your neighbors at risk.
  • Call Alliant Energy at 1-800-ALLIANT, if you will be using a generator during an outage so we can alert our crews.


Focus on EnergyWho can help me save money?

Saving money on your utility bill comes down to figuring out how to use less energy. You can use energy more efficiently by upgrading technology, such as purchasing a more efficient furnace, water heater or lighting.

We can help you with energy-saving tips and advice. For information about rebates and incentives, Wisconsin’s statewide program for energy efficiency is called Focus on Energy. This organization offers a number of programs that provide cash incentives for making investments in energy-efficient technologies.

Focus on Energy currently offers an Appliance Recycling program for working refrigerators and freezers. To get $50 for your old fridge or freezer and save up to $150 per year in energy costs, call 1-855-398-5226 for a FREE pickup or visit focusonenergy.com/appliance.

Purchasing and installing water heating equipment is also eligible for rebates:

  • High-efficiency furnaces (up to $275)
  • Home heating boilers (up to $400)
  • Water heaters (up to $100)

Homeowners can also learn more about their home’s insulation, energy use, the cost of installing insulation, and savings available through incentives and tax credits from the Home Performance with ENERGY STAR® program.

Participating homeowners receive:

  • An energy assessment performed by a program contractor
  • Recommendations for energy-saving projects
  • Rebates of 33% of the energy saving improvement (up to $1,500)
  • No hassle rebates

Homeowners with a limited income may be eligible for additional assistance through the Assisted Home Performance with Energy Star® program. To see if you qualify for this program or for more information about other Focus on Energy programs visit focusonenergy.com or call 1-800-762-7077.


Ladder on GutterAvoid these common summer hazards

Outdoor activities during the summer can present some unique safety risks.

  • Balloons: Tether Mylar balloons at all times to keep them from drifting into power lines. Because of the metallic properties of these balloons, they can cause a power surge when they come in contact with a power line, which can lead to a power outage, fire and possible injuries.
  • Digging: Avoid underground utilities like gas lines, electric and communication cables, and water pipes when you dig or drive a stake. Call 811 three days before digging to have underground utilities on your property marked for free. If you have to dig within 18 inches of the marks, dig carefully by hand.
  • Power tools: If you’re using a plug-in power tool, be careful around pools or puddles to avoid electrical shock or electrocution.
  • Ladders: Whether you are cleaning your gutters or working on your roof, look up for power lines! Never use metal ladders around electrical equipment, but rather use a nonconductive ladder, like fiberglass.
  • Tree trimming: If you’re planning on tree trimming, call 1-800-ALLIANT three days before you start. We’ll either do the trimming for you, or make the power lines safe so you can do it yourself.


Make a triple play!

Three ways to save you time

Baseball season has started and you can make a time-saving triple play when you sign up for three of our free payment programs.

To start, enroll in My Account and then sign up for the three payment options that make bill paying easier and quicker than ever.

baseballPay the same amount every month with Budget Billing. Your payments are averaged to spread heating and cooling costs evenly throughout the year.

baseballNever forget a payment with Automatic Payment. Your payment is automatically withdrawn from your bank account each month.

baseballCut the clutter with Paperless Billing. We’ll email you when your bill is ready to view online.

Check off these three tasks on your to-do list! No more paper bills to file, checks to mail, or bill amounts to manage. Combine all three programs and enjoy your free time!


Call us

For customer service, call 1-800-ALLIANT (1-800-255-4268).